Effective Date: September 25, 2025

1) Who we are

My Google Review (“Company,” “we,” “us,” “our”) provides software and services that automate customer review collection, reputation management, and related communications for local businesses (the “Service”).

Contact: Dan Wright, [email protected], 205-233-1340.

2) Acceptance of terms

By creating an account, signing an Order, or using the Service, you (“Customer,” “you”) agree to these Terms & Conditions (“Terms”) and our Privacy Policy. If you’re accepting on behalf of a business, you represent you have authority to bind that business.

3) Eligibility & account

You must be at least 18 and legally able to contract. You are responsible for your login credentials, users, and all activity in your account/sub-accounts.

4) Subscription; fees; taxes

Plans & billing. The Service is sold by subscription. Fees are billed in advance (monthly unless otherwise stated). All fees are non-refundable unless required by law or expressly stated otherwise in an Order.

Price changes. We may change pricing with reasonable notice; any change takes effect on your next renewal.

Taxes. Fees exclude taxes; you’re responsible for applicable taxes.

5) Trials; cancellations; termination

Trials. If we offer a trial, it converts to a paid plan unless canceled before the trial ends.

Cancel anytime. You may cancel effective at the end of your current billing period via the app or by contacting support. We do not prorate partial months.

For cause. We may suspend/terminate immediately for: (a) breach of these Terms; (b) unlawful, abusive, or high-risk use; (c) non-payment.

Effect. Upon termination, your access ends. We may retain or delete data per Section 12 (Data retention).

6) Acceptable Use; prohibited content

You will not use the Service to:

Violate law or third-party rights (privacy, IP, publicity).

Send unwanted or unlawful messages (including spam); harvest contacts; mislead recipients.

Transmit or promote illegal, harmful, or SHAFT content (sex, hate, alcohol—where prohibited, firearms, tobacco/vape, drugs), or deceptive financial or health claims.

Interfere with security/integrity of the Service.
We may investigate and suspend/terminate accounts that violate this section.

7) Messaging compliance (A2P 10DLC/TCPA/CTIA/Carrier rules)

If you send SMS/MMS, RCS, or similar communications through the Service:

Consent required. You will only message recipients who have provided express consent to receive messages from you at the phone number messaged, for the specific use case (e.g., review requests, appointment updates, promotions). You are responsible for collecting, documenting, and honoring consent.

Opt-in methods. Valid opt-in includes: web forms with clear disclosure, in-person QR code or POS signup with disclosure, or text keyword programs with disclosure.

Disclosures at opt-in. Your opt-in must clearly state: brand/sender, message purpose, “Msg & data rates may apply,” message frequency (e.g., “Message frequency varies”), links to your Terms & Privacy Policy, and opt-out/HELP instructions.

Opt-out keywords. You must honor standard carrier opt-out keywords (STOP, CANCEL, END, UNSUBSCRIBE, QUIT) and remove numbers promptly. We will automatically process these where technically possible.

HELP keyword. When a user texts HELP, you (via the Service) will return help info, including your business name and contact (email/phone) and a link to your Terms/Privacy.

Content rules. No SHAFT or otherwise disallowed content. Avoid URL shorteners that obscure destination. Identify your brand in initial messages.

Registration. For U.S. A2P 10DLC, you agree we may register your brand/campaigns with carriers or third parties, and you will provide accurate information. Carriers may block or filter traffic at their discretion.

Record keeping. You will keep reasonable records of consent and campaign disclosures and provide them upon request (e.g., carrier audits, complaints).

Compliance responsibility. You are the sender of record; you are solely responsible for your contact lists, message content, compliance with TCPA, CTIA, A2P 10DLC rules, and any applicable law. We provide tooling but do not provide legal advice.

8) Email compliance (CAN-SPAM/anti-spam)

For email, you must obtain appropriate consent or have a permissible basis, include identification of sender, a physical contact method, and a functional unsubscribe that is honored promptly.

9) License; ownership

Your content/data. You retain ownership of content you upload and your recipient lists. You grant us a worldwide, non-exclusive license to host, process, and transmit your content as needed to provide the Service.

Our IP. We and our licensors own the Service, software, templates, and documentation. No rights are granted except as expressly stated.

10) Service levels; changes; third-party services

Availability. We strive for high availability but do not guarantee uninterrupted service. Outages may occur (e.g., carrier issues).

Changes. We may update features, APIs, or interfaces; material changes will be communicated.

Third-party tools. The Service may integrate with third-party services (e.g., carriers, messaging providers, analytics). Your use of those is subject to their terms, and we are not responsible for third-party acts or omissions.

11) Security

We implement reasonable technical and organizational measures to protect the Service. You are responsible for securing your credentials and user access.

12) Data retention & export

We retain customer data for as long as your account is active and for a reasonable period thereafter for legitimate business purposes (e.g., compliance, dispute resolution). You may export certain data via the app or by request, subject to rate limits and security checks. After termination, we may delete data per our retention schedule unless law requires longer retention.

13) Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms.

14) Warranties; disclaimers

THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS, IMPLIED, STATUTORY), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant deliverability of messages (carriers may filter or block), or specific business outcomes.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; AND (B) EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR TO YOUR INDEMNITY OBLIGATIONS.

16) Indemnification

You will defend and indemnify us against claims arising from: (a) your content, lists, or messaging practices; (b) your violation of law (including TCPA/A2P) or these Terms; or (c) your use of the Service with third-party systems.

17) Governing law; disputes

These Terms are governed by the laws of the State of Alabama, USA, without regard to conflicts of laws. Venue and jurisdiction for disputes lie in state or federal courts located in Alabama, and the parties consent to personal jurisdiction there. (If you prefer arbitration, replace this paragraph with your chosen arbitration clause.)

18) Changes to Terms

We may update these Terms from time to time. We will post the updated Terms with a new Effective Date and, when changes are material, provide notice. Continued use after changes constitutes acceptance.

19) Miscellaneous

You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. These Terms (with your Order and the Privacy Policy) form the entire agreement.